Effective Date: January 1, 2025
At Excell Home Care Inc., we are committed to protecting the privacy and confidentiality of our patients’ personal and health information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us, both online and offline.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Full name, date of birth, address, phone number, email, emergency contacts, etc.
- Health Information: Medical history, diagnoses, treatments, prescriptions, care plans, insurance details, and healthcare provider information.
- Payment Information: Insurance details, billing addresses, and payment methods.
- Communications: SMS, email, or form submissions, including appointment requests, feedback, or inquiries.
2. How We Use Your Information
We use your information to:
- Provide medical care and home health services
- Schedule and confirm appointments
- Process billing and insurance claims
- Send appointment reminders, follow-ups, and service updates via SMS or email
- Improve our services and website functionality
- Comply with legal, regulatory, and HIPAA requirements
3. SMS and Email Communication
By submitting your contact information, you may receive SMS or email communications from us related to:
- B-SMS Terms & Conditions
- 1- SMS Consent Communication:
- The information, such as Phone Numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
- 2- Types of SMS Communications:
- If you have consented to receive text messages from [Excell Home Care, Inc.], you may receive messages related to the following:
- • Dispatch and coordinate appointments with our staff.
- Example: “This is Excell Home Care Inc. Please look at your inbox and confirm your schedule online. Reply STOP to opt out.”
- 3- Message Frequency:
- Message frequency may vary depending on the type of communication.
- 4- Potential Fees for SMS Messaging:
- Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
- 5- Opt-In Method:
- You may opt-in to receive SMS messages from [Excell Home Care, Inc.] in the following ways:
- • Verbally, during a conversation with our employees
- 6- Opt-Out Method:
- You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
- 7- Help:
- If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (Contact – Excell Home Care)
- Additional Options:
- • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
- 8- Standard Messaging Disclosures:
- • Message and data rates may apply.
- • You can opt out at any time by texting “STOP.”
- • For assistance, text “HELP” or visit our [SMS Privacy Policy – Excell Home Care] and [Terms and Conditions – Excell Home Care] pages.
- • Message frequency may vary
You may opt out at any time by replying STOP to SMS messages or unsubscribing via email.
Mobile numbers collected for SMS will not be shared with third parties or affiliate companies for marketing purposes.
4. Sharing of Information
We do not sell or rent your personal information. We may share information:
- With healthcare professionals involved in your care
- With insurance companies and billing processors
- With third-party vendors providing HIPAA-compliant services (e.g., electronic health records, scheduling software)
- When required by law, such as to comply with court orders or health regulations
All shared data is limited to the minimum necessary and in accordance with HIPAA.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to:
- Protect your information from unauthorized access, use, or disclosure
- Encrypt sensitive data
- Secure our website and communication systems
Despite these efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
As a patient, you have the right to:
- Access and request a copy of your health records
- Request corrections to your information
- Request restrictions on certain uses or disclosures
- Receive a list of disclosures upon request
- Withdraw consent for communications at any time
To exercise any of these rights, please contact us at (562) 988-3370.
7. Cookies and Website Data
Our website may use cookies and analytics tools to improve user experience and gather anonymous usage data. This data does not personally identify users.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly.
9. Contact Us
If you have any questions or concerns about this policy or your privacy, please contact us:
Excell Home Care Inc.
14023 Paramount Blvd
Paramount, CA 90723
Phone: (562) 988-3370
Website: www.excellhomecare.com
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